Christina M. Giles
2058 Edisto Avenue
Charleston, SC 29412
(843) 345-1822
cg29412@yahoo.com
OBJECTIVE:
Raiser's Edge and Fund-Master technical and software support analyst seeks position in the North Florida area. Extensive experience in support and training of internal and external clientele in the areas of software functionality, connectivity issues and database management issues. Desire a position as a database administrator for organization using The Raiser's Edge.
EXPERIENCE:
9/1997 - Present Blackbaud, Inc. Charleston, SC
Product Specialist
Responsibilities include but are not limited to working on a technical support hotline (dealing with connectivity, network setup, error messages, data corruption, software functionality, etc.); composing clear, concise “how-to” documentation for clients about common functionality issues; and teaching courses on using the software in-house and at client sites. This position includes travel for one week approximately once a month and has exposed me to SQL, Oracle, Jet, and DOS-based applications.
8/1993 - 12/1994 University of Charleston Charleston, SC
Conversational Spanish Instructor
Responsibilities included creating and implementing a one-hour lesson plan for a conversational Spanish class, the purpose of which was to assist Spanish students with pronunciation and grammar skills.
Education:
12/1996 University of Charleston US-SC-Charleston
Bachelor's Degree
Graduated with a double-major in Business and Spanish.
SKILLS:
- Knowledge of all Windows operating systems
- Experience with Jet, DOS, SQLA, and Oracle databases
- Experience troubleshooting connectivity issues and error messages
- Experience with word processing applications including all MS Office applications
- Fluent in Spanish
References:
Available upon request
Please refer to this ad in your response.
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